Contact us

Do you have any questions? Please contact our Customer Service: 0031 900 266 63 99 (opening hours mon-sat: 8.00-19.00).


You can also contact us on Twitter during office hours: twitter.com/HermesOV.

Service and points of sale

OV-chipkaart top-up shop

Find a nearby top-up shop.

Buy a season ticket or discount product?

Some machines do not provide this option. The NS top-up machines and those in AH supermarkets do not sell bus season tickets or discount products. You can get these tickets and products at the Hermes Service Desk. 

Hermes Service Desk

At our service desk you can buy credit and travel products, and you can go there if you have questions about the OV-chipkaart or to have automatic top-up activated.

Neckerspoel 12 in Eindhoven
Opening hours:
Monday to Friday: 6.45 a.m. - 6.30 p.m.
Saturday and Sunday 9 a.m. – 5 p.m.

Collection machines on the bus

In the Eindhoven region you can collect your credit or season ticket purchase on the bus. You can use the small, white collection machine to load products from the web shop quickly and easily onto your OV-chipkaart.

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