Create account
  • Everything about our routes
  • All our travel information
    • Plan your trip

      You can get all up-to-date travel information in various ways.

    • Apps on your smartphone

      Plan a trip, request a transfer, book an OVflex bus and buy an M-ticket. Do it with an app.

    • Checking in and out

      Always remember to check in and out! Even if you have a subscription.

    • People with disabilities

      Are you dependent on a wheelchair, visually impaired or blind or do you have a companion? View the options.

    • In the bus

      What can you take with you, what facilities do we offer and what rules apply on the bus?

  • Everything about tickets
    • Subscriptions

      There are different types of subscriptions for those who travel regularly. Which one is right for you?

    • Individual tickets

      In addition to travelling with an OV-chipkaart, you can also buy an individual ticket for the bus.

    • OVpay

      OVpay: the new way of checking in and out in public transport. Use your contactless debit card, credit card or the payment app on your phone.

    • Credit

      Do you want to travel on credit with your OV-chipkaart? Read more about the costs or buy credit online.

    • Offers

      Read more about offers for events, special days or another promotions.

    • Business Travel

      Hermes makes it easy for you to be an attractive employer. Would you like to get your mobility on track? We are here for you.

  • Everything about customer service
    • Frequently asked questions

      Having difficulties? Look at our frequently asked questions.

    • Lost and found

      Lost something in one of our buses? We will gladly try to help you find your property again.

    • Refund

      Trip cancelled? Forget to check out? Something else happen? See if you are entitled to a refund.

    • Contact

      You can call us, email us or send us a message on social media.

    • Complaints

      Do you have a complaint about our services? We will gladly assist you.

Customer service

Customer service
Lost and found

Lost and found

Lost something in one of our buses? We will gladly try to help you find your property again. All items we find are placed in the search engine of iLost.

How does iLost work?

iLost is the search engine for lost property. Check the list on this page to see if your item is on it.

Almost all found objects will be online within 7 days. Sometimes the placement of a found object takes a little longer. So don't forget to come back and have another look!
Found objects are posted on iLost by our colleagues at various locations. If your property is found, you will see it on iLost as soon as possible.

Customer service has no insight into this and cannot help you find your property.

Found on a Hermes/Bravo bus

Gevonden voorwerpen bij Hermes op iLost
Find it a bit complicated? Then read the frequently asked questions about iLost.

Find anything?

Did you find anything in one of our vehicles? Give it to one of our employees or hand it in to the local municipality.
To ensure that our website works properly, we use cookies and we need your permission to do so. Read more about our cookie policy.