• Go to the content
  • Go to the navigation
  • Go to the footer
  • Webshop
  • This is the Transdev logo
    • Dutch NL
    • German DE
  • Webshop
This is the Hermes logo
Create account


  • Everything about our routes
    • Bus stops and departure times

      Find the route, the planned departure times of your bus line or at a bus stop.

    • Modes of transport

      In addition to the regular bus lines, there are other modes of transport to get you from A to B.

    • Tourist attractions

      See all the great events and sights in Zuidoost-Brabant!

  • All our travel information
    • Plan your trip

      You can get all up-to-date travel information in various ways.

    • Apps on your smartphone

      Plan a trip, request a transfer, book an OVflex bus and buy an M-ticket. Do it with an app.

    • Checking in and out

      Always remember to check in and out! Even if you have a subscription.

    • People with disabilities

      Are you dependent on a wheelchair, visually impaired or blind or do you have a companion? View the options.

    • In the bus

      What can you take with you, what facilities do we offer and what rules apply on the bus?

  • Everything about tickets
    • Subscriptions

      There are different types of subscriptions for those who travel regularly. Which one is right for you?

    • Individual tickets

      In addition to travelling with an OV-chipkaart, you can also buy an individual ticket for the bus.

    • OVpay

      OVpay: the new way of checking in and out in public transport. Use your contactless debit card, credit card or the payment app on your phone.

    • Credit

      Do you want to travel on credit with your OV-chipkaart? Read more about the costs or buy credit online.

    • Offers

      Read more about offers for events, special days or another promotions.

    • Business Travel

      Hermes makes it easy for you to be an attractive employer. Would you like to get your mobility on track? We are here for you.

  • Everything about customer service
    • Frequently asked questions

      Having difficulties? Look at our frequently asked questions.

    • Lost and found

      Lost something in one of our buses? We will gladly try to help you find your property again.

    • Refund

      Trip cancelled? Forget to check out? Something else happen? See if you are entitled to a refund.

    • Contact

      You can call us, email us or send us a message on social media.

    • Complaints

      Do you have a complaint about our services? We will gladly assist you.

My Hermes


Create account

Customer service

  • FAQs
  • Request a refund
  • Complaints
  • Lost and found
  • Contact
Customer service
Frequently asked questions

Frequently asked questions

Consult the most frequently asked questions about our services.

Frequently asked questions about:

  • Routes
  • Webshop (subscriptions and discount cards)

  • Tickets
  • Accessibility

FAQs about travelling

  • We would like to help you plan your trip or find up-to-date travel information. You can use the different search engines we have developed:
    • Travel planner 
    • Timetable finder
    • Bus stop information and current departure times and transfer possibilities 
    • Disruptions and diversions
    How do these search engines work actually? Read more about how our search engines work.
  • For all questions about the OV-chipkaart we refer you to: www.ov-chipkaart.nl/en. The information on this website is very extensive and always up-to-date.
  • Yes, you can buy a ticket at one of the points of sale off the bus or buy a mobile ticket with your smartphone (m-ticket).
  • See the In de bus webpage for a detailed explanation of what you can take on board the train.
  • All objects that we or fellow passengers find are placed on our websites via iLost. Take a look at the page: Lost and found.
See all

FAQs about our webshop

  • Most passengers with a free travel, annual subscription automatically receive - about a month before the subscription expires - an email reminding them to purchase a new annual subscription. This depends on the product terms and conditions.

    Passengers with a free travel monthly subscription or a discount card will not be notified.

    Do you want to renew your subscription? Then buy your subscription in the webshop in advance. Make sure you set the start date correctly.
    1. Try again after at least 30 minutes. Our system sometimes needs time to reset.
    2. If necessary, try it at another pick-up point. Again, leave 30 minutes between attempts.
    3. Is it still not working? Please contact our customer service.
    1. Check the start date of your subscription in your order confirmation (email). 
    2. Check the area of validity. If you are travelling outside the travel area, the subscription is not valid and credit will be debited. If you do not have sufficient credity on your OV-chipkaart, you will not be able to check in.
    3. Are you sure the travel area and the start date are correct and the product is not working? Please contact our customer service.
  • Did you choose the wrong centre zone, star value or starting date for your subscription? Or did you enter in the wrong start data for your subscription?

    Call our customer service as soon as possible, but within 2 days at the latest. We are available from Monday to Saturday from 08.00 to 19.00 hrs. Have your OV-chipkaart number and order confirmation ready when you call.
  • You can cancel your (discount) subscription at any time. You can do this by filling in an online form. In some cases, you have the right to get (part of) your purchase price back. Read more about terminating your subscription and then fill in the form.
See all

FAQs about tickets

  • If your personal OV-chipkaart is broken or lost, you can apply for a replacement OV-chipkaart. Please note: do not apply for a new OV-chipkaart. If there is a subscription on your OV-chipkaart, you can apply for a temporary subscription.
    If your anonymous OV-chipkaart is broken or lost, you can request a credit refund and buy a new OV-chipkaart.

    > Read more about the replacement or termination of your OV-chipkaart on OV-chipkaart.nl
  • An overview of the trips and transactions you make with your personal or anonymous OV-chipkaart can be accessed via OV-chipkaart.nl.
     
    > Go to OV-chipkaart.nl 
  • It is no longer possible to pay with cash in any of our buses. We do this in order to increase the social safety for our employees and our passengers. In addition, the new forms of payment (such as debit cards) are faster and more efficient.
     
  • For all questions about the OV-chipkaart we refer you to: www.ov-chipkaart.nl/en. The information on this website is very extensive and always up-to-date.
  • In our buses we accept the following means of payment:
    • Dutch and foreign bank cards affiliated with Maestro
    • Visa credit card
    • MasterCard credit card
    • American Express credit card
    • V-Pay 
See all

FAQs about accessibility

  • Safety for our passengers is paramount. It is important that your wheelchair can be set up and secured at the designated location in the bus. If you and your wheelchair cannot be secured securely, you cannot be transported on that bus.

    > Read more about accessibility for people with a mobility impairment
  • This website partly complies with the legal accessibility requirements (level A). This means that most of the website is suitable for people with a visual impairment. We will continue to work on the further improvement of the site in accordance with the accessibility requirements.

    > Read more about accessibility for people with a visual impairment

Contact us

Has your question not been answered? Please contact one of our customer service representatives.


Hermes voor jou in beweging in Zuidoost-Brabant.

  • Go to Connexxion homepage
  • Go to Bravo homepage

  • Disclaimer
  • Cookies
  • Privacy
  • Terms and conditions
©2023 Transdev Nederland
To ensure that our website works properly, we use cookies and we need your permission to do so. Read more about our cookie policy.