Frequently asked questions

We would like to help you plan your trip or find up-to-date travel information. You can use the different search engines we have developed:

• Travel planner 
• Timetable finder
• Bus stop information and current departure times and transfer possibilities 
• Disruptions and diversions

How do these search engines work actually? Read more about how our search engines work.

The bus driver tries to stick to the schedule, but sometimes the bus might arrive a bit earlier or later than planned. It’s a good idea to be at the bus stop five minutes in advance.

You can visit www.ov-chipkaart.nl/en for all your questions about the OV-chipkaart. The information on this website is comprehensive and always up-to-date.

Easily create a summary of your journeys, including VAT rates. You can use this summary straight away for your own records or share it with your employer.  

• Via the @Transdev app: Link your debit card to the Transdev app and view all your journeys with Transdev, Connexxion, Bravo and Breng clearly organised in a single app.
• Via the OVpay travel overview: Open your bank statement and look for a debit for a journey you have made. Enter the 14-digit code (found after ‘NLOV’ on your bank statement) along with the debited amount. This will give you an overview of your travel details. 

Want to claim travel expenses? Easily create an overview of your claims, including VAT percentages, which can also be used by your employer. See how to do this here. 

Of course, you can also travel by bus if you do not have a debit card with you, even though it is no longer possible to pay with cash on the bus. We do this to increase safety on the bus for our staff and our passengers. 

If you do not have a debit card with you, you can still check in and out in the following ways: 

1. Checking in and out with the payment app on your phone or smartwatch. Very convenient! Want to know more? Take a look at www.transdev.nl/ovpay 
2. You can buy an e-ticket (digital) or an m-ticket (with barcode) via our website before your journey starts. 
3. Do you still want to buy a ticket with cash? You can do so at one of the sales points outside the bus.

Travellers with an OVpay annual pass will automatically receive an email – approximately one month before their pass expires – reminding them to purchase a new annual pass.
 
Travellers with a rolling monthly pass or a ‘Voordeelproduct’ will not receive a notification.
 
Would you like to renew your annual pass? If so, please renew your pass via the ‘My Account’ section. Please note: make sure you set the start date correctly. 
 

1. Try again after at least 30 minutes. Our system sometimes needs time to reset.
2. If necessary, try it at another pick-up point. Again, leave 30 minutes between attempts.
3. Is it still not working? Please contact our customer service.

1. Check the start date of your subscription in your order confirmation (email). 
2. Check the area of validity. If you are travelling outside the travel area, the subscription is not valid and credit will be debited. If you do not have sufficient credity on your OV-chipkaart, you will not be able to check in.
3. Are you sure the travel area and the start date are correct and the product is not working? Please contact our customer service.

OVpay (phone/payment card):
Would you like to cancel your annual or rolling monthly subscription? Please send an email to customer services using the subject line: Cancel [subscription name]

OV-Chipcard:
You can stop your (discount) subscription at any time. You can do so via an online form.

We no longer send the declaration to customers, but pass the details of free travel annual subscriptions directly to the Tax and Customs Administration. Monthly subscription can request a declaration on OV-chipkaart.nl.

> Read more about the OV-verklaring

Annoying that your OV-chipkaart is broken or lost. Fortunately, this can be easily solved!

If your anonymous OV-chipkaart is broken or lost, you can reclaim your balance and buy a new OV-chipkaart, but it is even easier to check in and out with your debit card, credit card or mobile (OVpay).
Then you also save €7.50 (the cost of a new OV-chip card) and have one less plastic card in your wallet.

Did you have a personal OV-chipkaart without age discount or subscription? Then from now on you might as well use your debit card, credit card or mobile check-in and check-out (OVpay). Then you will also save € 11 (the cost of a replacement personal OV-chipkaart) and have one less plastic pass in your wallet.

Did you have a personal OV-chipkaart with age discount or a season ticket? Then you can apply for a replacement personal OV-chipkaart. This costs €11. Please note: do not apply for a new OV-chipkaart. 


> Read more about a replacement OV-chipkaart and reclaiming your balance

You can see an overview of the journeys and transactions you have made with your personal or anonymous OV-chipkaart on OV-chipkaart.nl/en.  

Did you check in and out with your debit card, credit card or mobile (OVpay)? See an overview of your journeys at OVpay.nl

Did you check in and out with your debit card, credit card or mobile phone in Gooi and Vechtstreek? Then you can also view your overview in your myTransdev account at my.transdev.nl or via the Transdev app.

On our buses in the Netherlands, you cannot pay with cash. We do this to increase social safety on the bus for our staff and our passengers. There are plenty of other options:

1. checking in and out with debit card, credit card or mobile (OVpay)
2. checking in and out with your public transport chip card
3. buy an e-ticket in advance from our webshop 
4. buy an m-ticket in advance via the Tranzer app
5. use your debit or credit card to buy a paper ticket from the bus driver

 

You can visit www.ov-chipkaart.nl/en for all your questions about the OV-chipkaart. The information on this website is comprehensive and always up-to-date.

Nowadays, you can check in and out with:

• A debit card from ABN AMRO, ASN Bank, bunq, ING, Knab, Rabobank, RegioBank, SNS or the VISA debit card from Triodos.
• A debit or credit card from Maestro, V PAY, Mastercard or Visa.
• A debit card on your mobile.

If you still want to buy a ticket on the bus, you can do so with the following means of payment:

• Dutch and foreign bank cards affiliated with Maestro
• Visa credit card
• MasterCard credit card
• American Express credit card
• V-Pay payment method

Easily create a summary of your journeys, including VAT rates. You can use this summary straight away for your own records or share it with your employer.  

• Via the @Transdev app: Link your debit card to the Transdev app and view all your journeys with Transdev, Connexxion, Bravo and Breng clearly organised in a single app.
• Via the OVpay travel overview: Open your bank statement and look for a debit for a journey you have made. Enter the 14-digit code (found after ‘NLOV’ on your bank statement) along with the debited amount. This will give you an overview of your travel details. 

Want to claim travel expenses? Easily create an overview of your claims, including VAT percentages, which can also be used by your employer. See how to do this here. 

We make every effort to make public transportation as accessible as possible for everyone. Therefore, our regular buses are all equipped with a low step and a fold-out shelf for optimal accessibility. The buses also have an adapted area where a wheelchair can stand and be secured. When transporting our passengers, safety is always our first priority. Therefore, please note that not all types of (electric) wheelchairs are allowed on the bus and that different rules apply to our flex-buses and our neighbourhoud buses. 

> Read more about accessibility for people with a mobility impairment

This website partly complies with the legal accessibility requirements (level A). This means that most of the website is suitable for people with a visual impairment. We will continue to work on the further improvement of the site in accordance with the accessibility requirements.

> Read more about accessibility for people with a visual impairment

You can visit the OVpay website for the latest developments, frequently asked questions and answers, and manuals.