Frequently asked questions

We would like to help you plan your trip or find up-to-date travel information. You can use the different search engines we have developed:

• Travel planner 
• Timetable finder
• Bus stop information and current departure times and transfer possibilities 
• Disruptions and diversions

How do these search engines work actually? Read more about how our search engines work.

You have been able to travel with your payment card for some time now. For many travellers, this is a quick and easy way to check in and out. However, it is not the ideal solution for everyone. Some travel products, such as the OV-Studentenreisproduct (student travel product), OV-fiets (public transport bicycle) or P+R options, are not available for debit cards. These will soon be available on the OV-pas (public transport pass). That is why OVpay offers two ways to travel: with your debit card or with the OV-pas.  

This allows everyone to choose what best suits their situation.  

The bus driver tries to stick to the schedule, but sometimes the bus might arrive a bit earlier or later than planned. It’s a good idea to be at the bus stop five minutes in advance.

The current OV-chipkaart needs to be replaced because the technology is outdated and no longer compatible with modern digital payment and mobility systems. With OVpay, we are switching to a modern payment system that works the same way for all transport operators in the Netherlands. This makes OVpay future-proof and ensures a smoother travel experience throughout the Netherlands. 
 

You can visit www.ov-chipkaart.nl/en for all your questions about the OV-chipkaart. The information on this website is comprehensive and always up-to-date.

You have been able to travel with your payment card for some time now. For many travellers, this is a quick and easy way to check in and out. However, it is not the ideal solution for everyone. Some travel products, such as the OV-Studentenreisproduct (student travel product), OV-fiets (public transport bicycle) or P+R options, are not available for debit cards. These will soon be available on the OV-pas (public transport pass). That is why OVpay offers two ways to travel: with your debit card or with the OV-pas.  

This allows everyone to choose what best suits their situation.  

Most passengers with a free travel, annual subscription automatically receive - about a month before the subscription expires - an email reminding them to purchase a new annual subscription. This depends on the product terms and conditions.

Passengers with a free travel monthly subscription or a discount card will not be notified.

Do you want to renew your subscription? Then buy your subscription in the webshop in advance. Make sure you set the start date correctly.

1. Try again after at least 30 minutes. Our system sometimes needs time to reset.
2. If necessary, try it at another pick-up point. Again, leave 30 minutes between attempts.
3. Is it still not working? Please contact our customer service.

1. Check the start date of your subscription in your order confirmation (email). 
2. Check the area of validity. If you are travelling outside the travel area, the subscription is not valid and credit will be debited. If you do not have sufficient credity on your OV-chipkaart, you will not be able to check in.
3. Are you sure the travel area and the start date are correct and the product is not working? Please contact our customer service.

You can stop your (discount) subscription at any time. You can do so via an online form. In some cases, you can get (part of) your purchase amount back. Read more under 'Terminate subscription'.

You have been able to travel with your payment card for some time now. For many travellers, this is a quick and easy way to check in and out. However, it is not the ideal solution for everyone. Some travel products, such as the OV-Studentenreisproduct (student travel product), OV-fiets (public transport bicycle) or P+R options, are not available for debit cards. These will soon be available on the OV-pas (public transport pass). That is why OVpay offers two ways to travel: with your debit card or with the OV-pas.  

This allows everyone to choose what best suits their situation.  

The current OV-chipkaart needs to be replaced because the technology is outdated and no longer compatible with modern digital payment and mobility systems. With OVpay, we are switching to a modern payment system that works the same way for all transport operators in the Netherlands. This makes OVpay future-proof and ensures a smoother travel experience throughout the Netherlands. 
 

Annoying that your OV-chipkaart is broken or lost. Fortunately, this can be easily solved!

If your anonymous OV-chipkaart is broken or lost, you can reclaim your balance and buy a new OV-chipkaart, but it is even easier to check in and out with your debit card, credit card or mobile (OVpay).
Then you also save €7.50 (the cost of a new OV-chip card) and have one less plastic card in your wallet.

Did you have a personal OV-chipkaart without age discount or subscription? Then from now on you might as well use your debit card, credit card or mobile check-in and check-out (OVpay). Then you will also save € 11 (the cost of a replacement personal OV-chipkaart) and have one less plastic pass in your wallet.

Did you have a personal OV-chipkaart with age discount or a season ticket? Then you can apply for a replacement personal OV-chipkaart. This costs €11. Please note: do not apply for a new OV-chipkaart. 


> Read more about a replacement OV-chipkaart and reclaiming your balance

You can see an overview of the journeys and transactions you have made with your personal or anonymous OV-chipkaart on OV-chipkaart.nl/en.  

Did you check in and out with your debit card, credit card or mobile (OVpay)? See an overview of your journeys at OVpay.nl

Did you check in and out with your debit card, credit card or mobile phone in Gooi and Vechtstreek? Then you can also view your overview in your myTransdev account at my.transdev.nl or via the Transdev app.

On our buses in the Netherlands, you cannot pay with cash. We do this to increase social safety on the bus for our staff and our passengers. There are plenty of other options:

1. checking in and out with debit card, credit card or mobile (OVpay)
2. checking in and out with your public transport chip card
3. buy an e-ticket in advance from our webshop 
4. buy an m-ticket in advance via the Tranzer app
5. use your debit or credit card to buy a paper ticket from the bus driver

 

You have been able to travel with your payment card for some time now. For many travellers, this is a quick and easy way to check in and out. However, it is not the ideal solution for everyone. Some travel products, such as the OV-Studentenreisproduct (student travel product), OV-fiets (public transport bicycle) or P+R options, are not available for debit cards. These will soon be available on the OV-pas (public transport pass). That is why OVpay offers two ways to travel: with your debit card or with the OV-pas.  

This allows everyone to choose what best suits their situation.  

The current OV-chipkaart needs to be replaced because the technology is outdated and no longer compatible with modern digital payment and mobility systems. With OVpay, we are switching to a modern payment system that works the same way for all transport operators in the Netherlands. This makes OVpay future-proof and ensures a smoother travel experience throughout the Netherlands. 
 

• Via the @Transdev app: Link your payment card and view all your journeys with Transdev, Connexxion, Bravo and Breng. 
• Via the OVpay travel overview: Enter the 14-digit code (behind “NLOV” on your bank statement) and the amount debited to view your travel details. 

Want to claim travel expenses? Easily create an overview of your claims, including VAT percentages, which can also be used by your employer. See how to do this here. 

We make every effort to make public transportation as accessible as possible for everyone. Therefore, our regular buses are all equipped with a low step and a fold-out shelf for optimal accessibility. The buses also have an adapted area where a wheelchair can stand and be secured. When transporting our passengers, safety is always our first priority. Therefore, please note that not all types of (electric) wheelchairs are allowed on the bus and that different rules apply to our flex-buses and our neighbourhoud buses. 

> Read more about accessibility for people with a mobility impairment

Do you have a subscription or travel product on your OV-chipkaart and would you like to switch to OVpay? Please note that not all subscriptions or travel products work on the OV-pas yet. We are working hard to expand this quickly.

Check the Switch Helper to see if you can already switch. With the Switch Helper, you will receive personal advice and a step-by-step plan for switching.