Important Notice: Due to personnel constraints Hermes will be adhering to a downgraded bus schedule >> read more


Do you have a complaint about our services? Our customer service will gladly assist you.

Call us! Quick and personal

Please call us if you have a complaint or other comment. We will gladly speak with you about it.

0800 - 022 22 77

Written complaint

You can also submit a complaint in writing.

Complaints procedure

We strive to respond to your complaint as quickly and as carefully as possible. We have a deadline of 10 working days. During the processing of your complaint, both sides of the argument will be heard in a confidential manner.

Unsatisfied with the resolution of your complaint?

Are you not satisfied with the resolution of your complaint? Then you can lodge your complaint with Hermes to: