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  • Everything about our routes
    • Bus stops and departure times

      Find the route, the planned departure times of your bus line or at a bus stop.

    • Modes of transport

      In addition to the regular bus lines, there are other modes of transport to get you from A to B.

    • Tourist attractions

      See all the great events and sights in Zuidoost-Brabant!

  • All our travel information
    • Travel planner

      Explaination how you can easily plan your trip from A to B with our search engine.

    • @Transdev app

      The @Transdev app makes your public transport journey as easy as possible.

    • On route

      We try to provide our passengers with as much important travel information as possible.

    • People with disabilities

      Are you dependent on a wheelchair, visually impaired or blind or do you have a companion? View the options.

    • In the bus

      What can you take with you, what facilities do we offer and what rules apply on the bus?

  • Everything about tickets
    • Subscriptions

      There are different types of subscriptions for those who travel regularly. Which one is right for you?

    • Individual tickets

      Individual tickets are available through the webshop, the Transdev app, or on the bus.

    • OVpay

      You can check in and out with your contactless debit card, credit card or with the payment app on your mobile phone.

    • OV-chipkaart

      With this card, you pay for all forms of public transportation in the Netherlands: bus, train, tram, or metro.

    • Offers

      Read more about offers for events, special days or another promotions.

    • Business Travel

      Hermes makes it easy for you to be an attractive employer. Would you like to get your mobility on track? We are here for you.

  • Everything about customer service
    • Frequently asked questions

      Having difficulties? Look at our frequently asked questions.

    • Lost and found

      Lost something in one of our buses? We will gladly try to help you find your property again.

    • Refund

      Trip cancelled? Forget to check out? Something else happen? See if you are entitled to a refund.

    • Contact

      You can call us, email us or send us a message on social media.

    • Complaints

      Do you have a complaint about our services? We will gladly assist you.

MyHermes


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Customer service

  • FAQs
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  • Complaints
  • Lost and found
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Customer service
Complaints

Complaints

Do you have a complaint about our services? Our customer service will gladly assist you.

Call us! Quick and personal

Please call us if you have a complaint or other comment. We will gladly speak with you about it.

0800 - 022 22 77

Written complaint

You can also submit a complaint in writing.
Go to the complaints form

Complaints procedure

We strive to respond to your complaint as quickly and as carefully as possible. We have a deadline of 10 working days. During the processing of your complaint, both sides of the argument will be heard in a confidential manner.

Unsatisfied with the resolution of your complaint?

Are you not satisfied with the resolution of your complaint? Then you can lodge your complaint with Hermes to:

  • Geschillencommissie Openbaar Vervoer
  • OV ombudsman
  • Inspectie Leefomgeving en Transport

Do you have a complaint about one of our other brands?

Then please use use the corresponding brand's complaints form:

  • Complaints form Breng
  • Complaints form Transdev
  • Complaints form Connexxion
Hermes voor jou in beweging in Zuidoost-Brabant.

  • Go to Connexxion homepage
  • Go to Bravo homepage

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