Contact

Do you have a question or comment? Our Customer Service staff will be happy to help you. You can call us, email us or fill in the contact form below. Our customer service can help you in English as well as Dutch.

Do you have a question? First take a look at the frequently asked questions.

Call

We will be happy to answer any question or concern you may have. You can reach us by calling

0800 - 022 22 77

The usual call charges apply to this number.

Our team is available Monday through Saturday from 8.00 hrs to 19.00 hrs.

Email questions and comments

Do you have a complaint? Read how you can make a complaint.
Would you like a refund? Read how you can get a refund.

Use this form for questions and comments.

Via social media

Via social media we can be reached daily from 06.00 to 22.30 hrs.

By postal service

Hermes Klantenservice Openbaar Vervoer
Postbus 357
8260 AJ Kampen

Media

Are you a journalist? Then you can contact one of our press spokesperson. Information about this can be found on the website of our parent company: Transdev Nederland.

Damage

Did you suffer any damage from an incident involving one of our vehicles? We kindly ask you to report the damage to Connexxion Openbaar Vervoer N.V. by filling in the damage form on Connexxion.nl.

Go to the damage form on Connexxion.nl