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  • Everything about our routes
  • All our travel information
    • Plan your trip

      You can get all up-to-date travel information in various ways.

    • Apps on your smartphone

      Plan a trip, request a transfer, book an OVflex bus and buy an M-ticket. Do it with an app.

    • Checking in and out

      Always remember to check in and out! Even if you have a subscription.

    • People with disabilities

      Are you dependent on a wheelchair, visually impaired or blind or do you have a companion? View the options.

    • In the bus

      What can you take with you, what facilities do we offer and what rules apply on the bus?

  • Everything about tickets
    • Subscriptions

      There are different types of subscriptions for those who travel regularly. Which one is right for you?

    • Individual tickets

      In addition to travelling with an OV-chipkaart, you can also buy an individual ticket for the bus.

    • OVpay

      OVpay: the new way of checking in and out in public transport. Use your contactless debit card, credit card or the payment app on your phone.

    • Credit

      Do you want to travel on credit with your OV-chipkaart? Read more about the costs or buy credit online.

    • Offers

      Read more about offers for events, special days or another promotions.

    • Business Travel

      Hermes makes it easy for you to be an attractive employer. Would you like to get your mobility on track? We are here for you.

  • Everything about customer service
    • Frequently asked questions

      Having difficulties? Look at our frequently asked questions.

    • Lost and found

      Lost something in one of our buses? We will gladly try to help you find your property again.

    • Refund

      Trip cancelled? Forget to check out? Something else happen? See if you are entitled to a refund.

    • Contact

      You can call us, email us or send us a message on social media.

    • Complaints

      Do you have a complaint about our services? We will gladly assist you.

Customer service

Customer service
Contact

Contact

Do you have a question or comment? Our Customer Service staff will be happy to help you. You can call us, email us or fill in the contact form below. Our customer service can help you in English as well as Dutch. 
Do you have a question? First take a look at the frequently asked questions.

Send us a message

Via social media

Via social media we can be reached daily from 07.00 to 22.00 hrs.

By postal service

Hermes Klantenservice Openbaar Vervoer
Postbus 357
8260 AJ Kampen

Media

Are you a journalist? Then you can contact one of our press spokesperson. Information about this can be found on the website of our parent company: Transdev Nederland.

Damage

Did you suffer any damage from an incident involving one of our vehicles? We kindly ask you to report the damage to Connexxion Openbaar Vervoer N.V. by filling in the damage form on Connexxion.nl.
Go to the damage form on Connexxion.nl
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