Terms and conditions

On this webpage you will find all the terms and conditions of Connexxion and related brands. At the moment most documents are in Dutch. 

General terms and conditions

Our services are applicable to:

Product terms and conditions subscriptions

Download the product conditions of our free travel subscriptions and discount cards (in PDF):

General order conditions

Download the general order conditions (PDF) of public transport subscriptions in our webshop:

Terms and conditions OV-chipkaart

Download the terms and conditions (PDF) of OV-chipkaart:

Terms and conditions OVpay

Download the terms and conditions (PDF) of OVpay, checking in and out with your debit card:

Terms and conditions Sentire

Sentire was developed for visually impaired travellers. This travel subscription is a national agreement between local governments and regional carriers (verenigd in het Regionaal Openbaar Vervoer Beraad, ROVB). Download the general terms and conditions (PDF):


Do you have any questions or comments for us after reading these terms and conditions? Please contact our customer service.

Company information

Connexxion Openbaar Vervoer NV
Stationsplein 13
1211 EX Hilversum
KvK: 34001568
BTW: NL 0010.11.157.B.01

Brands of Connexxion Openbaar Vervoer N.V.

The terms and conditions apply to the services of: