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Everything about our routes
- Bus stops and departure times
  Find the route, the planned departure times of your bus line or at a bus stop.
All our travel information
- Up-to-date travel information
  You can get all up-to-date travel information in various ways.
- Apps on your smartphone
  Plan a trip, request a transfer, book an OVflex bus and buy an M-ticket. Do it with an app.
- Checking in and out
  Always remember to check in and out! Even if you have a subscription.
- People with disabilities
  Are you dependent on a wheelchair, visually impaired or blind or do you have a companion? View the options.
- In the bus
  What can you take with you, what facilities do we offer and what rules apply on the bus?
Everything about tickets
- Subscriptions
  There are different types of subscriptions for those who travel regularly. Which one is right for you?
- Credit
  Do you want to travel on credit with your OV-chipkaart? Read more about the costs or buy credit online.
- Offers
  Read more about offers for events, special days or another promotions.
Everything about customer service
- Frequently asked questions
  Having difficulties? Look at our frequently asked questions.
- Lost and found
  Lost something in one of our buses? We will gladly try to help you find your property again.
- Refund
  Trip cancelled? Forget to check out? Something else happen? See if you are entitled to a refund.
- Contact
  You can call us, email us or send us a message on social media.
- Complaints
  Do you have a complaint about our services? We will gladly assist you.

Terms and conditions

On this webpage you will find all the terms and conditions of Connexxion and related brands. At the moment most documents are in Dutch.

General terms and conditions

Our services are applicable to:

Product terms and conditions

Download the product conditions of our free travel subscriptions and discount cards (in PDF):

General order conditions

Download the general order conditions (PDF) of public transport subscriptions in our webshop:

Algemene bestelvoorwaarden

Terms and coniditions OV-chipkaart

For the general terms and conditions of the OV-chipkaart, please visit www.ov-chipkaart.nl.

Terms and conditions Sentire

Sentire was developed for visually impaired travellers. This travel subscription is a national agreement between local governments and regional carriers (verenigd in het Regionaal Openbaar Vervoer Beraad, ROVB). Download the general terms and conditions (PDF):

Algemene voorwaarden Sentire

Contact

Do you have any questions or comments for us after reading these terms and conditions? Please contact our customer service.

Brands of Connexxion Openbaar Vervoer N.V.

The terms and conditions apply to the services of: