Frequently asked questions about travel on account or a discount product

If you want to change the e-mail address of your My Account, please send an e-mail to klantenservice@connexxion.nl and use the subject line: Change mail address of My Account.

You have been able to travel with your payment card for some time now. For many travellers, this is a quick and easy way to check in and out. However, it is not the ideal solution for everyone. Some travel products, such as the OV-Studentenreisproduct (student travel product), OV-fiets (public transport bicycle) or P+R options, are not available for debit cards. These will soon be available on the OV-pas (public transport pass). That is why OVpay offers two ways to travel: with your debit card or with the OV-pas.  

This allows everyone to choose what best suits their situation.  

Log into the my environment and within your account, complete the information for the e-mandate.

Don't have a my account yet? Creating an account is easy. Click here (in Dutch) for the step-by-step plan.

The current OV-chipkaart needs to be replaced because the technology is outdated and no longer compatible with modern digital payment and mobility systems. With OVpay, we are switching to a modern payment system that works the same way for all transport operators in the Netherlands. This makes OVpay future-proof and ensures a smoother travel experience throughout the Netherlands. 
 

Go to the "Personal details" tab and scroll to the bank details section. There you can change the bank account number in My Account.

No. You can cancel a discount product and continue to travel with us on account with Transdev Flex. But please note: You will then travel within the travel area of the discounted product (e.g. Zeeland) without a discount.

You have been able to travel with your payment card for some time now. For many travellers, this is a quick and easy way to check in and out. However, it is not the ideal solution for everyone. Some travel products, such as the OV-Studentenreisproduct (student travel product), OV-fiets (public transport bicycle) or P+R options, are not available for debit cards. These will soon be available on the OV-pas (public transport pass). That is why OVpay offers two ways to travel: with your debit card or with the OV-pas.  

This allows everyone to choose what best suits their situation.  

If you have applied for travel on account or a discount product, you must load the Transdev Flex travel product (travel on account) onto your personal OV-chipcard once. You cannot travel on account without this free service product. We will send you an e-mail about this.

You then keep your OV-chipcard for a pick-up point. This can be done at the nearest service point. Your card will then be automatically switched to travel on account within a few seconds.

You can see your rides with the OV-chipcard immediately, but the OV-chipcard overviews do not show a fare (or a price of 0.00 euro). Only if you log in to the My environment, you can see the correct fare in My Travel History, including any discount.

It normally takes 2 days. If you forgot to check out, it can take up to 23 days before the ride -in the trip where you forgot to check out- becomes visible in Travel History.