Ordering in the webshop
- Choose a free travel subscription or discount card that best suits your travel behaviour.
- Order the travel product in the webshop.
- Load the travel product onto your OV-chipkaart at a pick-up point in your area.
Choosing a subscription in the webhopGo to the webshop and choose the subscription that best suits your travel behaviour. For each subscription there is more about the validity:
- Which region
- The period of validity
- By which carriers and means of transport
Centre zone and star value
Some subscriptions are valid within a number of zones. Exactly where you can travel and in which area depends on the chosen centre zone and star value.
From the centre zone, you can travel in any direction. The centre zone is the centre of your travel area. How far you can travel in all directions with the subscription is determined by the chosen star value.
The star value indicates how many zones you can travel in. So: the higher the star value, the greater the distance you can travel. With 1-star you only travel in the chosen centre zone, with 2-star you travel in the centre zone + 1 adjacent zone in all directions, etc.
Determine your centre zone in the western part of the Netherlands
A 'zone tool' has been developed for Noord-Holland, Zuid-Holland and Zeeland. On the basis of your starting point and final destination, this tool calculates the most ideal centre zone and how high your star value should be.
Maybe you regularly travel to another place that is just outside the travel area? By clicking on a number from another centre zone or adjusting the star value, you can adjust the travel area to your liking.
Determining the centre zone for other provincesIn the 'zone tool' you can determine in which zone you wish to travel and which adjacent zones belong to it. The tool can calculate this for you for other provinces than those mentioned above.
Ordering subscription in the webshopOrder the subscription directly in the webshop. Fill in all the necessary information, such as your OV-chipkaart number. Based on your card number, we check the date of birth linked to this card. Then you will see the price for your age category in bold.
Some subscriptions require you to fill in your name and address details. We need this information in order to forward your OV-verklaring (public transport declaration) to the Tax and Customs Administration.
Paying in the webshop
You can pay with iDeal. For a number of annual subscriptions it is also possible to pay in instalments by direct debit. The request form can be found in the information about the subscription.
ConfirmationOnce you have paid, you will receive a payment confirmation by email. You cannot travel with the subscription at this time. To be able to travel, you must first put the subscription on your OV-chipkaart. This is called "pick-up order".
Pick-up purchased subscriptionsAs soon as your order has been processed, you will receive an e-mail with information about when you can put the subscription on your OV-chipkaart. You will not be able to travel with it until it has been 'loaded' onto your card.
'Loading' the product on your OV-chipkaart has to be done at a pick-up point. These can be found in many places in your neighbourhood, such as train stations, supermarkets, tobacco shops as well as on some buses on the outside behind the window.
FAQ about our webshop
Most passengers with a free travel, annual subscription automatically receive - about a month before the subscription expires - an email reminding them to purchase a new annual subscription. This depends on the product terms and conditions.
Passengers with a free travel monthly subscription or a discount card will not be notified.
Do you want to renew your subscription? Then buy your subscription in the webshop in advance. Make sure you set the start date correctly.
- Try again after at least 30 minutes. Our system sometimes needs time to reset.
- If necessary, try it at another pick-up point. Again, leave 30 minutes between attempts.
- Is it still not working? Please contact our customer service.
- Check the start date of your subscription in your order confirmation (email).
- Check the area of validity. If you are travelling outside the travel area, the subscription is not valid and credit will be debited. If you do not have sufficient credity on your OV-chipkaart, you will not be able to check in.
- Are you sure the travel area and the start date are correct and the product is not working? Please contact our customer service.
Did you choose the wrong centre zone, star value or starting date for your subscription? Or did you enter in the wrong start data for your subscription?
Call our customer service as soon as possible, but within 2 days at the latest. We are available from Monday to Saturday from 08.00 to 19.00 hrs. Have your OV-chipkaart number and order confirmation ready when you call.
You can cancel your (discount) subscription at any time. You can do this by filling in an online form. In some cases, you have the right to get (part of) your purchase price back. Read more about terminating your subscription and then fill in the form.