No discount or subscription? No OV-chipkaart requiredDid you know that nowadays you can check in and out with your debit card, credit card or cell phone? Handy if you occasionally travel by public transport and do not have an (age) discount or subscription. You then also do not need an OV-chipkaart. Want to know more? See OVpay
Discount or subscription? Personal OV-chipkaartTo travel with a subscription, discount product or age reduction, you need a personal OV-chipkaart. Such an OV-chip card costs €7.50 and can be purchased at www.ov-chipkaart.nl.
If you do not want to check in and out with your debit card or credit card or cell phone and also do not have an (age) discount or subscription, you can use an anonymous OV-chipkaart. An anonymous OV-chipkaart also costs €7.50 and can be purchased:
- at a ticket machines at a station
- at the counters of carriers
- at retail stores and supermarkets
- at OVshop, Chipbizz's webshop
Or visit a point of sale near you.
Checking in and out
At the beginning of your journey, you can check in by holding your OV-chipkaart against the card reader on the bus. The card reader can be recognised by the logo of the OV-chipkaart. If there is sufficient credit or a valid subscription on your card, the card reader gives an access signal. A green light also lights up.
At the end of the journey, hold your OV-chipkaart at a gate or a card reader to check it out. The display shows what the trip cost and how much credit you have left on the card.
- Always check in! Otherwise you risk a fine. This also applies to subscription holders and students.
- Do not check out until the stop is approaching.
- Switching buses? Check out and check in on the next bus.
Forgot to check out?Did you not check out, for example because of a malfunction or because you forgot to? Then you can reclaim your credit via uitcheckgemist.nl.
Please note: Every six months, you can request a credit refund no more than 3 times per carrier. It is therefore important to pay close attention when checking out.
Pay per invoiceDo you always want to be able to check in and out without having enough credit on your OV-chipkaart? Then you can use NS Flex or an NS Business Card. You (or your employer) will receive an invoice for your trips at the end of the month.
View travel historyIn some cases when requesting a refund, you will be asked for an overview of your travel history. This overview shows the trips and transactions you have made with your personal or anonymous OV-chipkaart.
Lost or damaged OV-chipkaart
Is your personal OV-chipkaart broken or lost? Apply for a replacement card as soon as possible. Please note: do not apply for a new card, but for a replacement one. With a new card, your travel products will not be transferred. Any remaining credit will not be refunded.
You can request a replacement card via your account on the OV-chipkaart website.
Travelling awaiting a replacement OV chip card
If you have a valid subscription with redeemed travel rights, you can travel on Connexxion buses with a temporary subscription pending the replacement of the card. This temporary subscription is valid on all Connexxion buses for one week.
To apply for a temporary subscription you need to have:
- already applied for a replacement card. This request can be made via OV-chipkaart.nl
- an anonymous OV-chipkaart.
You can then contact our customer service. One of our staff members will prepare the replacement subscription for you, so that you can put it on your OV-chipkaart at one of the pick-up points. You can travel with this replacement subscription until your new OV-chipkaart has arrived.
If you normally travel on credit, we recommend that you temporarily purchase an anonymous OV-chipkaart.
You can also reclaim the credit of your broken or lost anonymous OV-chipkaart. To reclaim credit, go to OV-chipkaart.nl.