Travel rules
Valid ticket
A rituitrijkaart
Instead of a fine, you can also choose to buy a rituitrijkaart (ride exit ticket). The rituitrijkaart is seen as an agreement between carrier and traveller. This allows you to finish the ride and avoid a (more expensive) fine.You must pay a rituitrijkaart directly with debit card and costs € 50.00. If you are unable to pay due to circumstances, you will still be fined.
Objecting procedure
Do you disagree with your fine and can you support your case? Then you may submit a written objection only. This can be done exclusively via email to debiteuren@connexxion.nl and must be submitted within 7 days of receiving the fine.
You may file an objection if you can substantiate and prove with facts and evidence that the fine was wrongly issued. Please first check the section later in this document outlining situations where filing an objection is not useful.
If you wish to submit an objection, please email us the following information:
- Your reasoning: Why is the fine unjustified? Why do you qualify for leniency?
- The invoice number and customer number (you can find these on the invoice)
- A copy of your valid travel document (such as an e-ticket or OV-chipkaart)
- An overview of your travel products, showing which subscription you have
- Did you travel with your OV-chipkaart? Include a travel history overview, which you can request via your account at www.ov-chipkaart.nl
- Did you travel using your debit card or OV-pass (OVpay)? Include a travel overview, which can be requested via www.ovpay.nl under “My Journeys.” You will need the reference number from your bank statement, which starts with NLOV.
Your objection will be reviewed. You can expect the outcome within 21 days. You cannot file a second objection against the decision made. Further correspondence will therefore not be processed.
When is it not worthwhile to file an objection?
In the following cases, an objection will always be rejected and will not be processed further:
- You travel on balance and forgot to check in (with OV-pass, OV-chipkaart, or debit card)
- You travel on balance but had insufficient funds on your OV-chipkaart
- You travel on account and pay afterwards (e.g., with Transdev Flex, Schiphol Flex, or Zeeland Voordeel) and forgot to check in
- You traveled using someone else’s OV-chipkaart. Personal OV-chipkaarten are non-transferable.
- You failed to prove that you are entitled to use a specific travel product that requires additional identification, such as a company or Schiphol pass
- You traveled with an invalid travel document (e.g., a ticket from the previous day) or traveled on a day or time outside your travel product’s validity (e.g., a student weekday pass used during the weekend or outside off-peak hours)
- You brought a bicycle but did not purchase a ticket for it
- Your OV-chipkaart is so damaged that it could not be checked, e.g., the photo and/or name is no longer visible or the chip is unreadable
- You have previously received warnings or a “show right” notice
Getting on and off
Delay is sometimes inevitable. But we try to do what we can. Together with you. Read how you can contribute.
In the bus
- Be at the bus stop five minutes in advance. The bus driver tries to stick to the schedule, but sometimes the bus might arrive a bit earlier or later than planned.
- Raise your hand at the bus stop as soon as your bus approaches. This indicates that you want to travel with the bus. Particularly important at bus stops used by several bus lines.
- Have your OV-chipkaart, ticket or debit card creditcard ready. This will make things move faster.
- No valid ticket? Keep your debit or credit card ready so you can pay the bus driver.
- A valid ticket prevents a fine and delays for other travellers during the issuing of the fine.
- Let the driver know in advance that you want to disembark. Use the stop button to do this. The bus driver can then reduce the speed in time to gently stop at the bus stop. Leave the bus as soon as possible (of course, do this safety).
- Do not cross the street in front of the bus. This way the bus can leave on time.

In the train
- Let passengers in the train get off before you board.
- Don't hinder other passengers with boarding and disembarking.
- Do not get in or out after the whistle is blown. This causes delays and is also dangerous. The doors will close and the train will start moving.